Temptation Sailing
Cancellation Policy
Cancellation Policy
Covid-19 Policy
Cancellations due to Covid-19 are subject to our normal cancellation policy.
Public Cruises
Bookings of 5 or less passengers – For cancellations made less than 24 hrs prior to scheduled departure date or failure to show, sorry no refund or reschedule.
Bookings of 6 or more passengers – Cancellations made within 24 hrs – 7 days of departure date are charged at $10.00 per person.
Cancellations made less than 24 hrs prior to scheduled departure date – sorry no refund or reschedule.
Package for Two
Cancellations within 48 hours of cruise date – Cancellations made less than 48 hrs prior to scheduled departure date are charged at $15.00.
Cancellations made less than 24 hrs prior to scheduled departure date – sorry no refund or reschedule.
Private Charters
Cancelling or rescheduling less than 2 months prior to the cruise will forfeit the deposit.
Cancellations made less than 7 days prior to the scheduled departure date or failure to show, the full cruise amount will be charged, sorry no rescheduling.
Dolphin Swim and Watch Cruises
Bookings of 5 or less passengers – Cancellations made less than 24 hrs prior to scheduled departure date or failure to show, sorry no refund or reschedule.
Bookings of 6 or more passengers – Cancellations made within 24 hrs – 7 days of departure date are charged at $50.00 per swimmer and $20.00 per watcher.
Temptation Sailing Pty Ltd reserves the right to cancel any charters due to inclement weather conditions or mechanical issues. Charter cancellations due to either inclement weather conditions or mechanical issues are offered a full refund or rescheduled charter date. Our refund policy does not cover travel or accommodation booked by the passenger. We recommend you take out travel insurance to cover unforeseen cancellations.
Late Arrivals or No Shows
Late arrivals and no shows are strictly non-changeable and non-refundable.
Catering
Cancellations made within 7 days of your event, for any reason, will incur the full cost of catering.
Cancellation made 7+ days prior to your event will be fully refunded.
Gift Vouchers
All Gift Vouchers are non-refundable and are not exchangeable for cash.
Weather Policy
Temptation Sailing Pty Ltd reserves the right to cancel tours due to inclement weather.
We are constantly monitoring the weather forecast and will contact all bookings with as much advance notice as possible if the weather conditions do not permit us to run tours safely. Please note – due to the potential inaccuracies of forecasting and unpredictable nature of the weather, our tours may not be cancelled until immediately before departures in some situations. We strive to avoid this wherever possible however in some situations it cannot be helped.
Bookings cancelled due to inclement weather conditions will result in a full refund or rescheduling of the booking at the booking holders discretion.
If you wish to cancel your booking due to inclement weather before we make the call, our Cancellation Policy will apply.
No Dolphin Policy
At Temptation Sailing we have an extremely high success rate. It is very rare that we do not get all customers to see dolphins whilst on board (we have never had a day where the we haven’t seen dolphins from above the water!)
In very unlikely the case that we do not see any dolphins from above water during the cruise, passengers are welcome to come back out on board free of charge within one year from the date of their tour. This cannot be passed on to friends or family. If you are travelling from interstate or overseas and cannot make it back out on board within the year, we will provide a 50% refund (FOR DIRECT BOOKINGS ONLY).
For swimmers who did not get the opportunity to see dolphins underwater, we will refund the difference between the watch and the swim (FOR DIRECT BOOKINGS ONLY) or swimmers are able to come back on board to try again within one year from the date of the tour.
